Quatex Terms & Conditions — Complete Policy for Members

1 General Provisions & Definitions

These Terms & Conditions apply to the Quatex platform (https://quatex.win) and all its services. References to "Quatex", "we", or "the platform" mean Quatex gaming services. "Member", "you", or "user" refers to any registered or unregistered individual who uses Quatex's services.

Quatex's Terms & Conditions constitute a legally binding agreement. Under this agreement, Quatex provides you with online gaming services and you agree to abide by these terms in exchange for access to those services. If you disagree with any part of these terms, please refrain from using Quatex.

Key Definitions

• Account: Your personal profile created upon registering with Quatex.
• Wallet: The virtual balance linked to your account, which holds your deposited and winnings funds.
• Bonus: Additional rewards or credits granted by Quatex, usable under specific terms and conditions.
• Wagering Requirement: A minimum wagering requirement must be met before any bonus can be withdrawn.
• KYC: Know Your Customer — the identity verification process.

2 Account Registration & Eligibility

You must be at least 18 years old to register on Quatex. All information provided during registration must be truthful, accurate, and complete. Accounts created with false information will be terminated immediately and any balance may be forfeited.

Each individual may hold only one account. Attempting to open multiple accounts using the same device, IP address, or payment method may result in all associated accounts being closed. Creating duplicate accounts is strictly prohibited under Quatex's Terms & Conditions.

Information Required for Registration

• Full legal name (as shown on national ID)
• Active mobile number
• Valid email address
• Date of birth (required to verify 18+ age)
• Residential address

3 Identity Verification (KYC Policy)

Quatex follows the KYC (Know Your Customer) process to ensure safe and transparent gaming. Identity verification becomes mandatory before withdrawals or when certain thresholds are exceeded. Under these Terms & Conditions, withdrawals may be held until KYC verification is complete.

Documents required for verification

• A clear photo of your National ID (NID) or passport
• Selfie (holding NID in hand)
• Proof of payment method ownership (if required)

KYC verification is typically completed within 24–72 hours. Failure to cooperate during the verification process or submitting fraudulent documents will result in permanent account closure.

4 Deposit & Withdrawal Policy

Quatex supports popular Bangladeshi payment methods including Mobile Banking, Nagad, and Rocket. Deposits are generally credited instantly or within a few minutes. Withdrawals typically take between 15 minutes and 24 hours, though completing KYC verification in advance will speed up the process.

Important Payment Rules

• Deposits must be made from the member's own payment account.
• Deposits from third-party accounts are not accepted and will be returned.
• Withdrawals must be made through the same method used for the original deposit.
• A minimum withdrawal amount applies — contact support for the current limit.
• Bonus balances cannot be withdrawn directly; wagering requirements must be fulfilled first.

5 Bonus & Promotional Offer Terms

Bonus policy is an important part of Quatex's Terms & Conditions. Every bonus offer comes with specific wagering requirements. Please read those terms carefully before accepting any bonus.

General Bonus Rules

• Each bonus offer carries its own wagering requirement (typically 10x–30x).
• Not all games are available for bonus wagering — certain games are excluded.
• Bonus balance cannot be cashed out before the wagering requirement has been met.
• Multiple bonuses may not be used simultaneously unless explicitly permitted.
• If bonus abuse or fraud is confirmed, the bonus and any associated winnings will be forfeited.
• Quatex reserves the right to modify or cancel any bonus offer at any time.

6 Gaming Rules & Fair Play Policy

All games on Quatex are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Under these Terms & Conditions, any member found attempting to manipulate game outcomes through hacking, exploitation, or automation software will have their account terminated.

Prohibited Activities

• Using bots or automated software to play games.
• Intentionally exploiting game vulnerabilities or bugs.
• Colluding with other members to obtain bonuses or rewards.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Using Quatex for money laundering or any unlawful purpose.

7 Responsible Gaming Policy

Quatex believes gaming should be a source of enjoyment — not financial stress or addiction. That is why responsible gaming is a core part of Quatex's Terms & Conditions. Members can set their own daily, weekly, or monthly betting limits.

If a member feels that gaming is having a negative impact on their life, they may temporarily or permanently suspend their account. For more details, please visit our Responsible Play Read this page.

8 Account Closure & Suspension Policy

Quatex may suspend or permanently close an account at any time for any of the following reasons:

• Registering with false information.
• Bonus abuse or fraud.
• Participation in prohibited activities.
• Failure to cooperate with KYC verification.
• Being found to be underage.
• Suspicion of money laundering or illegal activity.

In the event of account closure, Quatex will conduct a relevant investigation and, where applicable, any legitimate balance will be refunded.

9 Privacy & Data Protection

Quatex is committed to protecting the personal information of its members. Data collected at registration is used solely for service delivery, identity verification, and security purposes. No personal information is sold or shared with third parties, except where required by law. For more details, see our Privacy Policy Read.

10 Amendments & Effective Date

Quatex may update these Terms & Conditions at any time. Members will be notified of any changes in advance via email or platform notification. Continued use of the platform after any update constitutes your acceptance of the revised terms.

11 Dispute Resolution

If a dispute arises, please contact Quatex's support team first. Most issues are resolved within 24–72 hours. If a resolution is not reached, both parties will attempt to settle the matter through mutual discussion. Quatex's decision shall be final and binding unless a formal legal process is pursued.

12 Limitation of Liability

Quatex is not liable for losses caused by technical errors, internet outages, or other circumstances beyond our control. However, affected members will have their issues reviewed and we will make every reasonable effort to resolve them. Quatex does not guarantee game outcomes — gaming is inherently a risk-based activity.