Quatex Privacy Policy — Your Data Is Safe With Us

1 Introduction & Scope

Welcome to the Quatex Privacy Policy. This document explains how we collect your personal data while you use the Quatex platform, the purposes for which it is used, and the measures we take to protect your privacy.

This Privacy Policy applies to the Quatex website, mobile application, and all other digital services. By using Quatex, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using Quatex's services.

Our Privacy Policy is reviewed and updated regularly. We will notify you before any changes take effect. You can always check the "Last Updated" date at the top of this page to see when the policy was last revised.

2 What Data We Collect

Quatex collects your data in several ways. The categories are detailed below:

Directly Provided Information

When you register on Quatex, verify your account, or contact Support, the following information is collected directly from you:

• Full Name (as per National ID)
• Mobile Number & Email Address
• Date of birth (for age verification)
• Current residential address
• National ID or passport details (for KYC verification)
• Payment method details (Mobile Banking, Nagad, Rocket numbers)

Automatically Collected Information

Certain information is collected automatically while you use the Quatex platform:

• IP Address & Device Information
• Browser type and operating system
• Session Data & Login Times
• Gaming Activity & Transaction History
• Usage patterns collected via cookies and similar tracking technologies

Type of Data	Methods of Collection	Purpose of Use
Identity Information	Registration Form	Account Registration & KYC Verification
Contact Information	Registration & Support	Notifications & Support
Payment Information	Deposit/Withdrawal Processing	Completing Transactions
Device Information	Automatic (Cookies/Logs)	Security & Fraud Prevention
Gaming History	Platform Activity	Service Improvement & Issue Resolution

3 Purpose of Data Use

Quatex uses your data exclusively for the legitimate purposes listed below. Your information will never be used for any other reason:

• Account Management: Managing your registration, login, and account settings.
• Service Delivery: Managing all services including gaming, betting, deposits, and withdrawals.
• Identity Verification (KYC): Identity verification to prevent underage access and fraud.
• Security Assurance: Preventing cyberattacks, fraud, and unlawful activities.
• Contact: Sending important updates, promotional offers, and support-related messages.
• Legal Obligations: Meeting regulatory requirements and retaining data for legal purposes.
• Service Improvement: Analyzing usage patterns to improve the platform.

4 Data Sharing & Third Parties

Under the Quatex Privacy Policy, we may share your data with third parties in limited and specific circumstances:

Payment Processors

Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals. This sharing is strictly limited to completing transactions.

Legal Authorities

We are required to provide relevant information when presented with a court order, a lawful request from an investigative authority, or a valid demand from a regulatory body.

Technology Service Providers

Trusted partners providing cloud hosting, cybersecurity, and game software may access limited data, but only under contractual confidentiality agreements.

5 Cookies & Tracking Technologies

Quatex uses cookies and similar technologies to keep the website running smoothly. Cookies are small data files stored in your browser that make your next visit more convenient.

Types of Cookies

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers language preferences, theme settings, and more. Optional.
• Analytics Cookies: For understanding website traffic and usage patterns. Optional.
• Security Cookies: Used to detect fraud and bot activity.

You can disable or delete optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Storage & Security

Quatex protects your data using industry-standard security practices. Our security infrastructure consists of the following layers:

• SSL/TLS Encryption: 256-bit encryption is applied to all data transmissions.
• Firewall Protection: An advanced firewall system is in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional verification layer to keep your account secure.
• Regular Security Audits: Regular system audits are conducted by third parties.
• Restricted Access: Only authorized personnel may access personal data.

Data Retention Period

Quatex retains your data for as long as required by legal obligations and business needs. Even after account closure, certain information may be kept for up to 5 years for legal compliance purposes. Once that period expires, your data is securely deleted.

7 Your Rights

Under the Quatex Privacy Policy, you have the following rights regarding your personal data:

• Right to Access: You have the right to request details of what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Object: You may object to marketing messages or certain types of data use.
• Right to Data Portability: You may request a copy of your data in a portable format.

To exercise these rights, contact us at [email protected]. We will generally respond to your request within 30 business days.

8 Data of Children & Minors

Quatex is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If a minor has registered by mistake and this comes to our attention, the account will be immediately terminated and all associated data will be securely deleted.

9 International Data Transfers

Quatex primarily serves users in Bangladesh. In some cases, data may be processed on servers in other countries for technical reasons. When this occurs, applicable data protection laws are followed, and contractual safeguards are put in place to ensure your data remains secure.

10 Changes to the Privacy Policy

Quatex may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels:

• Sending notifications to your registered email.
• Displaying a pop-up notice when signing in to the platform.
• Updating the "Last Updated" date at the top of this page.

Continued use of Quatex after any changes will be considered acceptance of the updated Privacy Policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, feel free to reach out to us at any time. Our dedicated support team is always ready to help.