Responsible Gaming

Quatex Responsible Gaming — Stay in Control, Stay Entertained

Gaming should be a source of fun — not stress. Quatex believes every player can game responsibly, and we're here to support you every step of the way.

18+
Adults Only
24/7
Support Assistance
100%
Voluntary Limit Controls
⚠️
Important Warning

Gambling or online gaming can be addictive. Playing on Quatex is entirely optional and meant for entertainment. If you feel that gaming is negatively affecting your daily life, relationships, or finances, please seek help now.

Our Commitment

How Quatex Ensures Responsible Gaming

We don't just provide games — ensuring your well-being and safety is our responsibility too.

Set Voluntary Limits

At Quatex, you can set your own daily, weekly, or monthly limits on deposits, bets, and losses. It's the most effective way to stay on top of your budget.

Session Time Limit

To help prevent extended play sessions, Quatex offers a session timer feature. You will receive automatic break notifications after a set period, keeping you aware and in control.

Break & Cooldown

You can take a voluntary break at any time, ranging from 24 hours to 6 weeks. During this period, your account will be inactive and you will not receive any promotional messages.

Self-Exclusion Benefits

If you feel you need an extended break from gaming, you can activate Self-Exclusion for anywhere from 6 months to 5 years. During this period, your account will be completely inactive.

Age Verification (KYC)

Quatex enforces a strict KYC process to ensure only users aged 18 and above can participate on the platform. Protecting minors is our top priority.

24/7 Support Team

Our specially trained support team is available around the clock to listen and help. Reach out anytime — we're here for you.

Keep in Mind: Responsible Gaming does not mean giving up gaming — it means enjoying entertainment while staying in control. Quatex is always here for you.

1 What Is Responsible Gaming and Why It Matters

Responsible Gaming refers to a mindset and set of habits where players consciously manage their time, money, and mental well-being while enjoying gaming. Quatex believes that online gaming is primarily a form of entertainment — it should never be seen as a guaranteed source of income or a solution to financial problems.

Thousands of people in Bangladesh play on online platforms every day, and the vast majority enjoy gaming in a healthy way. However, for a small number, gaming can become a problem. That is why building a responsible gaming culture matters — for yourself, your family, and society.

As a licensed platform, Quatex upholds international responsible gaming standards. We don't just run games — we make sure every user's gaming experience stays positive, safe, and healthy.

2 Recognise the Signs of Problem Gaming

It can be hard to recognize when gaming is becoming a problem. Watch out for the following signs in yourself or someone close to you:

  • Feeling the urge to keep betting in order to chase back lost money.
  • Spending beyond your set budget and feeling regret afterwards.
  • Thinking about gaming constantly, even when doing other things.
  • Hiding your gaming habits from family and friends.
  • Trying to quit gaming but being unable to stop.
  • Neglecting daily responsibilities, sleep, or meals.
  • Taking on debt or draining savings to fund gaming.
  • Feeling restless, irritable, or angry when unable to play.
If you notice these signs: Contact Quatex Support without delay or activate the Self-Exclusion feature. Seeking help is not a sign of weakness — it takes courage.

3 Tools Available to You

Quatex provides a range of effective tools to help protect its users. These tools are entirely voluntary and can be activated at any time:

Tools Description Time Limit
Deposit Limit Set a maximum deposit amount per day / week / month Effective Immediately
Loss Limit Set a maximum loss amount within a defined time period Effective Immediately
Session Timer Notifications and automatic breaks after a set period of play Effective Immediately
Cooldown Break Voluntary breaks from 24 hours up to 6 weeks Effective Immediately
Self-Exclusion Account fully deactivated for 6 months to 5 years Effective Immediately
Reality Check Regular reminders of how long you've been playing Set It Yourself

4 5 Steps to Building Healthy Gaming Habits

Here are five simple steps you can follow to game responsibly on Quatex:

1
Set a Budget

Before you start playing, decide how much you're comfortable spending. This should be an amount you can afford to lose without it affecting your daily life. Use Quatex's deposit limit feature to lock that budget directly in your account.

2
Set a Time Limit

Decide in advance how long you will play each day. Keep the session timer running and stop playing once the time is up. Playing through your sleep or family time is never a healthy habit.

3
Don't Bet on Impulse

Be cautious of the impulse to place larger bets out of anger or frustration after a loss. This is known as "chasing losses" and is one of the biggest traps in irresponsible gaming. If you lose, take a break and clear your head.

4
Don't Treat Gaming as a Source of Income

Gaming on Quatex is for entertainment — not a reliable source of income. Planning to make a living from gaming can lead to stress and financial hardship.

5
Assess Yourself Regularly

Ask yourself from time to time — is gaming bringing you joy or stress? If the answer is stress, it is time to take a break.

5 Protection for Minors

Quatex firmly believes that gaming is for adults only. We take the following steps to protect minors:

  • During registration, your national ID or passport details are verified for age verification purposes.
  • Accounts flagged as suspicious are subject to Enhanced KYC verification.
  • Accounts identified as belonging to minors are immediately suspended and all funds are returned.
Tips for Parents: If you have children or teenagers at home, keep your Quatex account password protected and make a habit of logging out. Use parental control software on your devices.

6 Financial Protection & Budget Management

Financial awareness is a key part of Responsible Gaming. Quatex wants you to stay financially secure at all times. Here are some practical tips:

  • Keep a separate gaming fund: Allocate a fixed portion of your monthly entertainment budget for gaming.
  • Don't play on credit or borrowed funds: Never game with borrowed or loaned money.
  • Be cautious about reinvesting your winnings: Resist the urge to keep playing just to win back your losses.
  • Track Your Monthly Spending: Keep track of how much you've deposited and how much you've withdrawn.

A Simple Guide to Understanding Your Gaming Risk Level

Low Risk
30%
Medium Risk
55%
High Risk
15%

* This information is based on estimated statistics from the general gaming population.

7 Self-Assessment Test

Ask yourself the questions below. If you answer "Yes" to 3 or more, consider reaching out for support.

Self-Assessment

Answer honestly — this information is for your eyes only.

1

Do you often spend more than your set budget and regret it afterward?

2

Do you keep playing in an attempt to recover money you've lost?

3

Have you ever argued with family or friends over gaming?

4

Have you taken on debt or dipped into savings to cover gaming expenses?

5

Have you tried to stop gaming but found yourself unable to?

6

Do you feel restless, irritable, or angry when you can't play?

7

Is gaming causing you to neglect work, studies, or family responsibilities?

8

Do you hide your gaming habits from family or friends?

3 or more "Yes" answers? Please reach out to Quatex support right away or activate the self-exclusion feature. Your well-being comes first.

8 Self-Exclusion Process — How It Works

Activating Self-Exclusion is simple. If you feel you need an extended break, just follow the steps below:

  1. Log in to your Quatex account and go to "Account Settings".
  2. Select the "Self-Exclusion" option under the "Responsible Gaming" section.
  3. Choose how long you want to self-exclude (6 months to 5 years).
  4. Confirm your decision — it will take effect immediately.
  5. Contact Support to reactivate your account once the exclusion period has ended.
Guaranteed Protection: During Self-Exclusion, you will not receive any marketing emails, promotions, or bonus offers. Any attempt to open a new account will also be blocked.

9 Professional Support & Resources

Gaming addiction is a health issue, and professional help is available. Quatex wants you to know about the following types of support:

  • Mental Health Counsellor: An experienced counselor can help you understand the root causes of addiction and work through them.
  • Support Group: Talking to others who are facing the same challenges can be incredibly helpful.
  • Family Support: Talk openly with your family — they are your greatest source of strength.
  • Helpline Services: For mental health support in Bangladesh, you can reach Kaan Pete Roi at 01779-554391 or contact the National Institute of Mental Health (NIMH).

10 Quatex's Commitment

As a responsible gaming platform, Quatex makes the following commitments:

  • We will never send gaming advertisements to minors.
  • We will not send any promotional offers to self-excluded users.
  • We monitor for problematic gaming behavior and will intervene when necessary.
  • We are committed to continuously improving our responsible gaming policies.
  • We operate transparently and comply fully with our licensing and regulatory requirements.

Responsible Gaming is not an obligation — it is a core value. Every decision at Quatex is made with the long-term well-being and enjoyment of our players in mind.

Your Protection Is Guaranteed
  • 18+ Age Verification
  • Set Voluntary Limits
  • Session Timer
  • Cooldown Break
  • Self-Exclusion Benefits
  • 24/7 Support
Need Help?

If you or someone you know is struggling with a gaming problem, contact our support team right away.

[email protected]

Last Updated
January 2026

The next review is scheduled for July 2026.

General Inquiries

Responsible Gaming FAQs

Find answers to the most frequently asked questions here.

Yes, you can lower your deposit limit at any time and it will take effect immediately. However, increasing your limit is subject to a 7-day cooling-off period, which helps prevent impulsive decisions.

Absolutely. While self-exclusion is active, all funds in your account remain fully secure. Once the exclusion period ends, you can withdraw or use those funds as you wish.

Approach them with empathy and without judgment. You can report the situation to Quatex Support as a third party. You should also encourage them to seek professional mental health support.

Yes, all of Quatex's responsible gaming tools — deposit limits, session timer, cooldown breaks, and self-exclusion — are completely free and available to all registered users.

Absolutely not. Quatex strictly enforces an 18+ policy. Age verification is mandatory at registration, and any account identified as belonging to a minor is suspended immediately.
Start Responsibly

Join Quatex — Stay in Control, Stay Entertained

Embrace a responsible gaming culture and enjoy Sports Betting, Live Casino, and much more on Quatex — in a completely safe environment.

18+ Only. Play Responsibly.

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